Shipping & Returns Policy

Effective as of November 7, 2022

This Shipping and Returns Policy applies to the website and all other online properties (“Site”) operated by Santmyer Companies, Inc. and our affiliates (“Santmyer”, “we”, or “us”). The use of the Site, including the purchase of any goods offered by us bearing the marks “Santmyer” (“Products”) and other offline communications, is subject to the following Shipping and Returns Policy (“Shipping and Returns Policy”). Please read this Shipping and Returns Policy carefully. By using this Site and placing an order, you agree to this Shipping and Returns Policy as well as any other terms, guidelines or rules that apply to any portion of this Site, without limitation or qualification. If you have any questions about the Shipping and Returns Policy, please contact us at


Unless otherwise stated, freight and shipping fees will be charged for shipments to your designated shipping address anywhere in the contiguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico, and international orders. Any extra charges incurred for additional services, such as your preferred carrier, or special handling by the carrier, must be paid by you. Every possible effort will be made to securely package and correctly ship orders and meet the expected delivery date of all ordered Products set forth at the time of order confirmation. Products that are placed on back order will be shipped at the time of inventory replenishment. Actual delivery dates and transit times are estimated only, and are subject to sources or carrier conditions beyond our control and are not guaranteed. If you need special packing or delivery accommodations, arrangements should be made with us prior to shipping as additional fees may be incurred.


All sales are final and all products have a strict no-refund policy. If you would like to change your order, please contact us at or call us directly at 1-800-686-4589 to submit your request. If the order has already been processed, we are unable to make any adjustments and the General Returns Policy applies.


All Products are accepted by the carrier in good condition. The carrier is responsible, per the terms of the shipment contract, to deliver the Products to you in the same good condition. Title and risk of loss pass to you upon tender of shipment to you.

You must inspect your order immediately upon delivery for damages, shortages, and accuracy. Failure to note damages or shortages at the time of delivery indicates your acceptance of the shipment as-is and you will waive your right to future claims. In the event of a problem, we must be notified within twenty-four (24) hours of receiving your order. Failure to notify us within the given time frame indicates your acceptance of the Products as-is. If you refuse your shipment, you may be responsible for the redelivery of your order. We will work with you in the replacement of any damaged Products.


From time to time we review the Shipping and Returns Policy to ensure that it complies with applicable law. Consequently, we reserve the right to update, modify, and revise this Shipping and Returns Policy at any time. You will know if this Shipping and Returns Policy have been revised since your last visit to the website by referring to the “Effective Date” at the top of this page. Your use of the Site constitutes your acceptance of this Shipping and Returns Policy.


This Shipping and Returns Policy is governed by the Terms and Conditions. The Terms and Conditions are hereby incorporated into this Shipping and Returns Policy by reference. This Shipping and Returns Policy (including any document expressly incorporated herein) constitute the entire agreement between you and Santmyer with respect to the privacy practices of Santmyer and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to this Site. If any provision of this Shipping and Returns Policy or any application thereof shall be invalid or unenforceable, the remainder of this Shipping and Returns Policy and any other application of such provision shall not be affected thereby.